Description

Veterinary Client Service Representative - Supervisor

Department: Receptionists

Employment Type: Full Time

Location: Oklahoma City, Oklahoma

Compensation: $22.00 - $27.00 / hour

Description

Neel Veterinary Hospital is seeking an experienced Veterinary Client Service Representative Supervisor to oversee our front desk team and help deliver an exceptional client experience in a fast-paced veterinary hospital.

This leadership role is ideal for a seasoned veterinary receptionist or client service professional who enjoys mentoring others, solving problems, and creating a welcoming, efficient environment for clients, patients, and team members. Schedule flexibility is required, as this position must be available to support and coach staff working a variety of shifts to ensure all front desk team members receive consistent leadership and support.

Key Responsibilities

• Lead, mentor, and support the Client Service Representative (CSR) team
• Oversee daily front desk operations, workflow, and scheduling.
• Train, coach, and develop new and existing CSR team members.
• Deliver exceptional customer service while fostering compassionate, professional client interactions.
• Serve as the liaison between the front desk, veterinary technicians, doctors, and leadership team.
• Assist with staffing, scheduling, and shift coverage to support all front desk team members.
• Address client concerns and workflow challenges promptly and professionally.
• Maintain an organized, efficient, and welcoming reception area.
• Support leadership with employee performance, coaching, and continuous improvement initiatives.

Skills Knowledge and Expertise

• Minimum of 1 year of veterinary client service or veterinary hospital experience.
• 2+ years of supervisory, leadership, or management experience preferred.
• Strong knowledge of veterinary terminology and hospital workflow.
• Outstanding communication, customer service, and conflict resolution skills.
• Excellent organizational skills with strong attention to detail.
• Proficient with veterinary practice management software and Microsoft Office.
• Ability to multitask and thrive in a fast-paced environment.
• Flexible availability is required, including the ability to work varying shifts as needed to support, coach, and lead the entire client service team.

Benefits

• Paid time off
• Health insurance
• Dental Insurance
• Vision insurance
• Employee discounts
• Flexible schedules
• 401K with company match
• Paid days off for CE and robust CE allowance
• Training and career development

Why Join Neel Veterinary Hospital?

• Join a collaborative team dedicated to exceptional patient care and client service.
• Leadership role with opportunities for professional growth and career development.
• Positive, supportive workplace culture where your contributions make a difference every day.
• Be part of a hospital committed to excellence in veterinary medicine and outstanding client care.