Description

Veterinary Client Service Representative - Part Time

Royal Vista Veterinary Specialists

Windsor, CO

Pay Range: $18-$22/hour, based on experience, skills, and credentials
Schedule (Set Schedule):

• Sunday: 9:00am-7:00pm
• Monday: 8:00am-6:00pm

Be the First Point of Support in a Specialty & Referral Hospital

Royal Vista Veterinary Specialists is hiring a compassionate, organized Veterinary Client Service Representative to support our specialty & emergency hospital. You’ll be the first point of contact for clients and referring partners-helping guide them through specialty care with professionalism and empathy.

This role is ideal for CSRs who enjoy fast-paced environments, clear schedules, and meaningful client interaction.

Where You’ll Work

Royal Vista Veterinary Specialists provides 24/7 emergency and specialty care for pets across Colorado, Nebraska, and Wyoming, including:

• Surgery
• Internal Medicine
• Oncology
• Emergency & Critical Care

We’re known for strong teamwork, clear communication, and compassionate service.

What You’ll Do

As a Veterinary Client Service Representative, you’ll support the hospital by:

• Greeting clients and pets with warmth and professionalism
• Assisting new clients with registration and sharing expected wait times
• Answering phones, emails, and non-medical inquiries with empathy and urgency
• Scheduling appointments and diagnostics, and coordinating with referring hospitals to access records
• Creating appointment reminders and rescheduling missed visits
• Maintaining accurate client and patient information in hospital systems
• Keeping the front desk, reception, waiting areas, and exam rooms clean and organized
• Reviewing charges at checkout and reconciling the cash drawer accurately
• Supporting teammates and contributing to a positive, collaborative work environment

What We’re Looking For

Experience & Skills

• Customer service experience strongly preferred
• Veterinary experience (1+ year) is a plus but not required for strong customer-service candidates
• Excellent communication and interpersonal skills
• Ability to multitask in a fast-paced environment
• Comfort with basic accounting, payments, and cash handling
• Team-oriented mindset with a positive, professional attitude

You’ll Thrive Here If You Are

• Friendly, outgoing, and people-focused
• Compassionate toward pets and their families
• Organized, dependable, and adaptable
• Interested in growing a long-term career in veterinary medicine

You’ll Grow with Us

Here, you can grow your career as best fits you through access to comprehensive learning and skillset programs. You can build your skills and earn credentials through:

• Our vast, diverse, and free library of continuing education courses - ThriveU
• Live, virtual interactive workshops to develop valuable leadership skills
• A program designed to teach you the fundamentals of running a pet hospital

And, with so many locations nationwide, you can find and move into any specialty, hospital type, or environment. Join us and provide your best care at a clinic that is deeply rooted within its community and bolstered by the resources of Thrive Pet Healthcare.

Benefits - Our Care in Action

We offer a comprehensive benefits package designed to support your emotional, physical, professional, and financial wellbeing, including:

• 401(k) with employer match
• Medical, dental, vision, life, and disability insurance
• Mental health support through Lyra Health
• Paid parental leave
• Purr-ental leave for new pet adoptions
• Backup childcare and elder care support
• FREE CE courses
• Pet care discounts and perks
• Student loan support tools

Some benefits are available to full-time team members (30+ hours/week) and may be subject to eligibility requirements.

About Thrive

Thrive Pet Healthcare creates the future of pet well-being through medical excellence, innovative technology, and a connected community of teams and partners. Today, its network of 360+ primary, emergency, and specialty hospitals across the U.S. cares for pets of all ages and health needs, while portfolio companies provide tools and technology that help veterinary teams work smarter and deliver better care. Thrive invests in its people-through mentorship, leadership programs, continuing education, and well-being initiatives-so teams can grow and feel supported. For pet owners, convenient solutions such as a mobile app, Thrive Plus membership, HereFurYou Helpline, online booking, and flexible financial options make accessing quality care simpler- giving families the peace of mind their pets deserve. Learn more at thrivepetcare.com.

We welcome you to join our story and join where #WeThriveTogether.