Description

BluePearl Pet Hospital in Augusta, GA is seeking an experienced Patient Care Coordinator to join our team!

Pay: $21.00 - $30.30/hour

The Patient Care Coordinator:

• Maintain a strong commitment to patient safety and compassionate care, calmly and gently handling patients in accordance with hospital safety protocols and American Veterinary Medical Association (AVMA) handling guidelines.
• Follow all hospital safety standards, including proper use of PPE, radiation safety protocols (ALARA principles), and hazardous drug handling procedures.
• Provide compassionate support to clinicians and clients during the euthanasia process.
• Support efficient hospital and service workflow, assisting across departments as needed and helping coordinate daily patient care and service flow.
• Act as a liaison between clients and the medical team, ensuring clear communication regarding patient status, treatments, procedures, medications, and ongoing care requirements.
• Facilitate client interactions including visit coordination, call-backs, and addressing questions or concerns, while documenting all communications with specialists, clients, and referring veterinarians in the medical record.
• Provide updates to referring veterinarians (rDVMs) and collaborate with internal services to coordinate procedures, consultations, and scheduling.
• Maintain working knowledge of veterinary medical terminology, procedures, and conditions to communicate effectively with veterinary professionals and clients.
• Demonstrate knowledge of basic pharmacology of commonly used oral medications, including proper handling, labeling, and dispensing.
• Create and review patient treatment plans, explain them clearly to clients, and support accurate invoicing and patient visit documentation.
• Maintain proficiency in hospital systems and workflows, including patient management platforms, treatment tracking, and insurance processes.
• Support training and development of team members, helping others build competency in prerequisite technical skills.
• Attend required staff and technician department meetings and actively contribute to team communication and hospital culture.

Why BluePearl?

We offer advanced medicine, ongoing professional development, and pathways for growth. Work alongside passionate specialists and emergency teams, access leading-edge resources, and be part of a culture that prioritizes collaboration, learning, and exceptional patient care every day.

We also offer:

• Comprehensive medical, dental, vision, 401(k), PTO, paid parental leave, + more ‎
• Annual CE allowance, free training, and access to 2,000+ medical journals
• ‎Licensure, VTNE, and VTS support
• Company-paid disability coverage
• Mental health support, including 12 free therapy sessions annually
• Pet insurance, associate discounts, scrub allowance, and referral bonuses

BluePearl is committed to a diverse work environment in which all individuals are treated with respect and dignity. We are an equal opportunity employer and you will receive consideration for employment without regard to race, color, national origin, religion, creed, sex, age, disability, genetic information, marital status, citizenship status, sexual orientation, or gender identity or expression, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request. We are an Equal Opportunity Employer and a Drug Free Workplace.

This position is not eligible for visa sponsorship or sponsorship transfer. Applicants must possess unrestricted, current authorization to work in the U.S. and not require future sponsorship for an employment-based green card.